If you would like to thank us for the efforts to help you, feel free to mark this post as " Accept as solution ". That’ll help everyone find the solution and help the community to for posting on the HP Support Forums. NOTE: The printer needs to be restarted once the firmware update is complete. In case the printer is able to make photocopies successfully then you may update the Mac OS in your computer.Īlso, download and install the firmware update for the printer via this HP link. Touch Clean Cartridges, and then follow the on-screen instructions.įollowing steps will help you to clean the ink cartridges: From the printer control panel, touch Tools.Load letter or A4 unused plain white paper into the paper tray.Touch Align Printer, and then follow the on-screen instructions.Īlso, you may print a print quality report:.From the printer control panel display, touch Tools.Load Letter or A4 unused plain white paper into the input tray.Meanwhile, you may manually align the printer by following the below steps: If the printer is connected to a network, then are you able to print from other devices/computers (if available)?.Did the printer go through the alignment process after installing new ink cartridges?.Are you using genuine HP ink cartridges or refilled ink?.Is the printer able to make a photocopy (black and color) successfully?.
To assist you better please reply with the following information: I'll be glad to assist you wit this case. I understand that after installing new ink cartridges, the printer prints all black pages.
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